Terms and booking conditions

Last updated: 3 November 2026. Published by Wildmast Pty Ltd · ABN 51 053 494 009, trading as Cheqdin. Questions: hello@cheqdin.com.au.

1. About these terms

These terms apply when you book a stay directly with Wildmast Pty Ltd (ABN 51 053 494 009), trading as Cheqdin ("we", "us"), through this website and the secure booking page run by Hostaway. The details on the booking page for your dates (price, fees, cancellation policy) are part of your booking.

If you booked through Airbnb or Booking.com, that platform's terms and cancellation policy apply to the booking. Our house rules and stay rules below still apply to you as a guest.

Nothing in these terms limits your rights under the Australian Consumer Law or any other law that cannot be excluded.

2. Booking and payment

• Prices are in Australian dollars (AUD). The total, including any cleaning fee or extra-guest charge, is shown on the booking page before you pay.
• Your booking is confirmed when you receive a confirmation email from us or Hostaway.
• You must be 18 or over to book, and you must be staying at the property.
• Full payment is taken at booking.
• We are not registered for GST, so no GST applies and the prices shown are final.

3. Minimum stay

The minimum stay is 2 nights at all four homes. Peak dates may require a longer minimum, as shown when you book. The booking page only offers dates that meet the minimum.

The maximum stay is 90 days.

4. Check-in and check-out

• Check-in is from 2 pm (14:00).
• Check-out is by 10 am (10:00).
• All of our homes use self check-in. We send your access details before you arrive: a code for the electronic front door lock at Hamptons Spa Villa, a key safe at Bamboo Villa and Randwick Abode, and a lockbox at Saltwater Luxe.
• Times are local time at the home (Queensland or New South Wales). Because check-in is self check-in, there is no fixed latest check-in time.
• Early check-in or late check-out is by request and subject to the calendar. If a request is excessive, for example arriving at 3 am on the check-in day or leaving at 8 pm on the check-out day, we charge a fee of up to a half-day rate.

5. Cancellation policy

For direct bookings, the cancellation policy shown on the booking page when you book applies. At the time of writing it is:

• Cancellation cut-offs run on Brisbane (AEST) time on the day of arrival, wherever the home is.
• To cancel or change a booking, email hello@cheqdin.com.au from the address you booked with. Date changes are only allowed from 7 or more days before arrival. The cleaning fee is refunded if you cancel before arrival.
• If we have to cancel, for example because of a serious maintenance problem, we will tell you straight away and give you a full refund.
• Bookings made on Airbnb or Booking.com follow that platform's cancellation policy, not the table above.

This policy does not remove any rights you have under the Australian Consumer Law, including if a service is not provided with due care and skill or is not as described.

6. Security deposit and damage

We do not take a security deposit at any of our homes. You remain liable for any damage you cause.

You are responsible for loss or damage to the home or its contents caused by you, your guests or your pets, beyond fair wear and tear. If we charge you for damage, we send an invoice with photos within 14 days of check-out.

7. Guests and the stays

Only the number of guests on your booking may stay overnight, up to the maximum for the home. If more guests stay than are on your booking, an extra guest charge of A$80 per extra guest per night applies, to cover linen and cleaning, and the maximum for the home still applies. Day visitors are only allowed with our prior approval.

8. House rules

• No parties, events or gatherings. At Hamptons Spa Villa and Bamboo Villa this is strict: guests found holding a party or gathering will be asked to leave.
• No smoking in the home, including vaping and e-cigarettes.
• Be a good neighbour. Our homes are in residential areas and apartment buildings. Please be thoughtful of neighbours when arriving, leaving and indoors, and respect quiet hours, which are 10 pm to 7 am. At Randwick Abode, which is in a quiet residential building, please keep noise down at night.
• Keep to the maximum number of guests for the home (section 7).
• Extra guests who are not on your booking, and day visitors we have not approved, are a breach of these rules (see section 7).

Each stay's page lists its own rules. If you break the house rules, for example by holding a party or having unregistered extra guests, we may ask you to leave without a refund.

9. Pets

• Pets welcome (maximum 2): Hamptons Spa Villa and Bamboo Villa. There is no pet fee. You are responsible for paying for any damage caused by your pets, for example furniture or fixtures damaged when pets are left alone.
• No pets: Saltwater Luxe and Randwick Abode.
• Assistance animals are accepted at all of our homes, including Saltwater Luxe and Randwick Abode.

10. Offers and discounts

Our first-stay offer gives 5% off your first direct stay of 2 nights or more at Hamptons Spa Villa, Bamboo Villa and Randwick Abode. It does not apply to Saltwater Luxe. You get the code by email after you sign up on this website, and you enter it in the discount box at checkout. The offer is one use per guest and cannot be combined with other discounts.

11. Liability

Nothing in these terms excludes or limits any right or remedy you have under the Australian Consumer Law.

12. Privacy

How we handle your information is set out in our privacy policy.

13. Governing law, contact and complaints

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction. If something goes wrong, please tell us first at hello@cheqdin.com.au so we can fix it. We will do our best to put it right.

We may update these terms. The terms that applied when you booked still apply to your booking.